diff --git a/wiki/Howto.wiki b/wiki/Howto.wiki
index cfdcb6a..2f32371 100644
--- a/wiki/Howto.wiki
+++ b/wiki/Howto.wiki
@@ -16,9 +16,13 @@ Now the person who needs help sits back and watches as someone else moves their
 Note: The person who is giving support needs to have port 5500 open to their machine which requires a port forward on a NATed network.
 
 ==FAQ==
- Q. I want to help someone, but I’m behind a router, and it doesn’t work!
+ * *Q:* I want to help someone, but I’m behind a router, and it doesn’t work!
+ * *A:* The person who is going to “give support” must have port 5500 open to their PC. This usually means enabling port forwarding on your router and poking holes through any firewalls.
+
+ * *Q:* How do I get an IP that can be reached by a person who is in another city or simply another ISP(network)? I don't have an IP. The public IP that I get from a whatismyip type website is actually common to everybody around me.
+ * *A:* In order to give support through Gitso, you need to be able to have access to the firewall/router of the subnet you're on. If you don't have access to that, you unfortunately won't be able to use Gitso. If you do have access, then you forward the external IP/port to your internal IP/port. Usually in VNC, it's the person "getting support" who has to do this, but with Gitso, we reverse this and have the person "giving support" set this up. For example, that's what I do at home. But when I'm at work and don't have access to the router, I can't use Gitso to give support.
+
 
- A. The person who is going to “give support” must have port 5500 open to their PC. This usually means enabling port forwarding on your router and poking holes through any firewalls.
 
 ==Advanced==
 There are a number of command line switches that Gitso supports.